1. Introduction
Welcome to Pustaka Mane (“we”, “our”, or “us”) — the official website for our Kannada publishing house and online book store based in Karkala, Udupi. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, store, and protect personal information of visitors and customers interacting with our website and services.
We use Razorpay for payments. Orders are fulfilled and delivered across India via partner couriers.
2. Information We Collect
We may collect and process the following types of information:
- Personal Information: Full name, email address, and phone number when you place an order or contact us.
- Order Information: Shipping address, contact details, books ordered, quantities, and payment status (payment details are processed securely via Razorpay — we do not store full card or UPI credentials).
- Technical Information: IP address, browser type, device information, and usage data when visiting our website.
- Communications: Emails, messages, or enquiries you send to our team (including via WhatsApp or social media).
- Local storage: Cart contents and delivery address saved in your browser to improve your shopping experience.
3. How We Use Your Information
Your data is used for the following purposes:
- Processing and fulfilling book orders (including sharing delivery details with assigned couriers).
- Responding to customer support and publication-related questions.
- Improving our website, catalogue, and user experience.
- Complying with applicable laws and regulations in India.
4. Data Protection and Security
We implement appropriate technical and administrative safeguards to protect your personal data against unauthorized access, alteration, or disclosure. Payment information is handled exclusively via Razorpay — we do not store full card, UPI, or wallet credentials on our servers.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
Data may be shared only with:
- Assigned couriers (name, phone, and address needed to deliver your order).
- Razorpay (to process payments and payment confirmations).
- Hosting and service providers under confidentiality obligations where applicable.
- Government or regulatory authorities, if required by law.
6. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable Indian law. Order records may be retained for accounting and tax compliance purposes.
7. Your Rights
Under India's Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to:
- Access and review your personal data.
- Request correction or deletion of your data.
- Withdraw consent for data processing at any time.
- File a complaint with the relevant data protection authority.
To exercise these rights, contact us at: pustakamanekarkala@gmail.com
8. Cookies and Website Analytics
Our website may use cookies, local storage, and analytics tools to enhance user experience and monitor traffic patterns. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy.
9. Third-Party Links
Our website may contain links to external platforms (e.g., social media or Razorpay checkout). We are not responsible for the privacy practices of these third-party sites and encourage you to review their respective privacy policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational or legal changes. The latest version will always be available on this page.